Aftercare

Aftercare and Ongoing Support

Our support doesn’t end when the installation is complete.

• Every measure we install is covered by 100% technical monitoring, so we can be confident it has been fitted correctly and is performing as it should.
• Once your installation is finished, we’ll post you a completion pack containing all of your insurance and warranty documentation, so everything you need is kept safely in one place.

We will arrange a post-installation EPC visit, which provides an updated energy rating for your home and shows the improvement made by your new measure.

Beyond this, the Cosy Homes in Lancashire Advice Team (CHAT) is on hand to offer practical guidance on getting the most from your home.

They can answer your energy saving questions, help you find lower-cost energy tariffs, advise on staying warm and well throughout the year, and support you with common issues such as damp and mould.

They can also explain your current heating system and newer low-carbon technologies such as solar panels and heat pumps, point you towards grants and funding for further improvements, and refer you to local services for face-to-face assistance where needed.